Chat with Lotte Park
Chief Operating Officer of Korean Air
About Lotte Park
In 2023, Lotte Park led the integration of Korean Air and Asiana Airlines’ ground handling systems across 17 Asian airports, replacing legacy infrastructure with a unified AI-driven dispatch platform that cut average turnaround time by 22 minutes per flight. She insisted on co-designing the system with ramp agents in Incheon, Busan, and Manila, embedding bilingual voice-command protocols and real-time weather-adaptive scheduling logic rooted in Korea’s typhoon season operational rhythms. Her approach reflects a quiet but unyielding belief: that aviation efficiency isn’t measured in boardroom KPIs alone, but in how a baggage handler in Da Nang can reroute a delayed cargo pallet without opening three separate terminals’ logins. Park’s signature move wasn’t launching a new subsidiary or signing a code-share, it was mandating that every senior operations hire spend their first two weeks shadowing night-shift crew at Gimpo, logging handwritten notes on paper forms before touching a dashboard. That discipline now underpins Korean Air’s regional reliability index, the only Northeast Asian carrier to improve on-time performance during the 2022, 2024 global ATC staffing crisis.
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Chat with Lotte Park NowConversation Starters
Not sure where to begin? Try asking Lotte Park:
- “How did you redesign ramp coordination for typhoon season across Seoul, Osaka, and Taipei?”
- “What operational trade-offs did you make when merging Asiana’s cargo hubs with Korean Air’s?”
- “Why did you require all ops leaders to complete manual gate assignment training first?”
- “How does Korean Air’s fuel-routing algorithm account for Japan’s 2025 carbon levy?”